Refund policy
Your purchase is eligible for return or replacement only if it meets the following conditions:
- If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or the wrong product is delivered.
- If the product you receive has a genuine quality defect or damage.
Every return request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, if there are three failed delivery attempts by our shipping agency or if the recipient refuses the package.
Returns are subject to the following-
Please return the package to the delivery person in case the product/package is tampered with or damaged before delivery. In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective please email us at info@ardourstudio.co.in mentioning your Order ID within 48 hours of delivery. Please take a photograph or video of the damaged/defective product and email us for reference. The product should be unused, in new condition, with tags on, and in the same packaging as sent. A refund will be initiated to the account that was used by customer at the time of payment or a brand-new replacement will be issued to you at no additional cost for all valid complaints. In the case of COD (Cash on Delivery) order, the refund will be made only in the form of a credit coupon of the same value. Unfortunately, we will not be able to consider any emails or images sent after 48 hrs of the delivery.
Note: If it is a case of replacement, it is subject to the availability of stock. In case a replacement may not be available, we will issue a credit note for you which will be valid for 3 months from your initial order date.